Refund policy
Returns
All returns are accepted only for items in their original, unused condition, including all original packaging and accessories. Any return request must be submitted within 30 days of the purchase date and receipt of your order. Proof of purchase is required for all return requests.
Once the returned item has been received, it will be inspected before a repair, exchange, or refund is approved. We reserve the right to refuse a refund if the item is not returned in its original condition.
If a refund is approved:
- A 20% restocking fee will be deducted from the refund amount.
- Original shipping charges, expedited shipping fees, and any other shipping-related costs are non-refundable.
- Return shipping costs are the responsibility of the customer, unless the return is due to our error or a verified defective item.
Used cosplay items, worn garments, washed items, or products that have been altered are not eligible for return or refund.
MEEJOY reserves the right to:
Assess the condition and age of returned goods prior to providing a repair, exchange or refund. This may result in a repair; exchange or refund being refused.
AUSTRALIA RETURNS
Australia Post Office - take your parcel to any Australia Post Office and return it using a trackable service. Costs vary depending on your location and size/weight of the parcel.
Our return address below
Returns AUSYDA 947396
Block G2 391 PARK ROAD,
REGENTS PARK, NSW 2143
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